Service Hub
Services
Delivery is the beginning of our service, not the end. Engineering and project support from initial part review through production solution planning.
How We Support Your Project
Send Your Part Drawing
Share your part drawing and production requirements as the first step.
Application / Requirement Review
Our engineers evaluate the drawing and production requirements, including sample trials where needed.
Machine / Configuration Discussion
We discuss machine selection, configuration and automation solution planning for your part, including cycle-time analysis for qualified projects.
Quotation / Project Communication
We follow up with a quote or a production solution discussion, depending on your project.
After-Sales Support
Support continues after delivery, covering the following areas.
Installation
Installation support for your machine or production line.
Commissioning
Commissioning support to bring your machine into production.
Operator / Technical Training
Operator and technical training for your team.
Remote Technical Support
Remote technical support for troubleshooting and questions.
Spare Parts Support
Spare parts support for ongoing operation.
Warranty Support
Support covered under our standard 2-year warranty.
Overseas installation and commissioning are available for qualified projects.
Before shipment, machines can be reviewed through video machine inspection, Factory Acceptance Testing (FAT), or a customer on-site factory inspection.
Production Solution Engineering
For qualified custom projects, our engineering process can include the following steps. Final cycle time, capacity, cost and ROI figures are confirmed from an actual project calculation — not published in advance.
Explore Next
Not sure where to start? Explore our machine categories, real manufacturing applications, or industry solutions below.
Send us your part drawing and production requirements — our engineers will review the application and help confirm the right configuration.
Ready to start your project?
Our engineers will review your drawing and respond with feasibility and machine recommendations.